Privacy Policy - Moonlight Hostel & PG

At Moonlight Hostel & PG, accessible from https://moonlighthostels.com, we prioritize the privacy and security of our student residents, parents, and website visitors. This privacy policy document outlines the types of personal data we collect, how we store and process it, and the security measures we employ to safeguard student records and maintain an active, secure student coliving space near D.Y. Patil University in Lohegaon, Pune.

Detailed Information Collection Practices

When you register for a room, complete our admission forms, or submit callback requests on our website, we collect essential personally identifiable information. This data includes: your full name, student email address, primary mobile phone number, WhatsApp contact details, home address, and current college registration documents. To comply with local police verification rules, we also collect government identity copies (such as Aadhaar card or passport details). For emergency communication and financial transactions, we collect parent/guardian names, contact details, bank transfer transaction IDs, and deposit receipts.

How We Use Student Visitor Information

The information we collect is utilized strictly to provide a safe, fully-managed, and focus-oriented student accommodation. We process your data to: finalize your room registration, assign your biometric access credentials, prepare daily dining meals, coordinate housekeeping room visits, and manage laundry drop-off details. We also use your contact details to send invoice reminders, booking confirmation receipts, and critical notifications regarding campus shuttle schedules or emergency warden warnings.

Database and Physical Data Security Protocols

We implement industry-standard physical, electronic, and administrative security measures to protect student data. Admission forms and financial records are stored on password-protected cloud servers with restricted access. Physical entry to the Moonlight Hostel building is controlled strictly via hardware biometric fingerprint readers and card gates. Entry logs are stored locally on-site and are only accessible by our resident warden for safety checks. High-resolution CCTV security camera feeds are kept on a local DVR, and footage is never uploaded to the internet or shared unless requested by local law enforcement.

Retention of Personal Data

We retain student personal information only for the duration of the residency contract plus any additional time required to finalize security deposit refunds and comply with local commercial tax audit rules. Once a resident leaves and all clearances are complete, biometric fingerprint data is permanently deleted from our gate scanner databases. Police verification forms are stored in locked archives for the period mandated by local law enforcement guidelines before safe destruction.

Third-Party Data Protection & Disclosures

Moonlight Hostel & PG does not sell, trade, rent, or distribute student personal information to third-party marketing companies. We only disclose essential student details to trusted service partners (such as our web host or email servers) who help us operate our website and manage student emails, provided they sign strict confidentiality agreements. We may release information when necessary to comply with the law, enforce our hostel house rules, or protect the safety and rights of our residents and staff.

Cookies and Digital Tracking Technologies

Our website uses standard cookies and tracking scripts (such as Google tag manager) to analyze website traffic, understand which room options are popular, and improve overall loading speeds. These cookies do not collect any personal identity information. You can choose to disable cookies in your browser settings, though doing so may limit your interaction with some sections of our web pages.

Contact our Privacy Coordinator

If you have any questions about this privacy policy document, or want to review the personal records we have on file for you, please contact our on-site administrator Somnath Bhalsing directly at +91 92701 32323, or send an email inquiry to info@moonlighthostels.com.